OFT closes investigation into whether companies using threats of defamation action “to quell legitimate criticism online”

The Office of Fair Trading has closed an investigation into “whether a group of companies, and solicitors acting on their behalf, were using threats of defamation action to quell legitimate criticism online”.  It was examining whether that had been an infringement of the consumer protection legislation enforced by the OFT under the Enterprise Act 2002.

In the statement on its site, it said that the investigation – started in 2010 following a referral by another regulator [the Serious Fraud Office, see update] – is no longer an “administrative priority”.

This is because the group of companies under investigation have ceased trading and/or the individuals concerned are no longer engaged in the conduct in question and, on the basis of the evidence available, there appears to be little threat of reoccurrence in the near future.

The OFT’s announcement also referenced its submission to the MoJ consultation on the Draft Defamation Bill (June 2011, see end of post), which explains the OFT’s interest in defamation law and its recommendations for reform (with particular regard to the internet). In Part 1.10 it states:

Illegitimate threats of legal action can have a seriously chilling effect on freedom of speech, as well as legitimate sources of information such as web fora. Where used in an aggressive or misleading way by traders, they can stifle useful and accurate information that may benefit other consumers, so there is a potentially much wider negative impact of such interventions. Threats of defamation action against consumers expressing their honest views on a product or service can potentially distort market dynamics at the expense of consumers and fair trading businesses committed to maintaining their reputation. It is possible that illegitimate threats of legal action may constitute breaches of the Consumer Protection from Unfair Trading Regulations 2008. [Meeja Law’s emphasis]

Update
The OFT has confirmed that the Serious Fraud Office referred this matter to the OFT in 2010 but states that “legal restrictions on disclosure inhibit the OFT from disclosing information about the company/companies which were subject to this investigation”. Additionally, it is “also unable to provide any detail on complaints or whether there are or will be any similar investigations by the OFT“.

It also provided further detail about its prioritization policy:

When determining whether to continue with an investigation, the OFT must have regard to its published prioritisation principles which state that the OFT will focus its resources on deterring and influencing behaviour that poses the greatest threat to consumer welfare. This involves considering a range of factors, including the likely impact of the OFT’s work on consumers and the strategic significance of that work, balanced against the resources that an investigation might require and the risks involved.

In the light of these prioritisation principles, the OFT considers that the resource implications of pursuing this particular investigation would exceed any direct impact of a potential finding of infringement by a court.  This is because the group of companies under investigation have ceased trading and / or the individuals concerned are no longer engaged in the conduct in question and have assessed that there is no immediate threat of reoccurrence in the near future. In these circumstances, the OFT considers that seeking an Enforcement Order, which concerns a person’s current and future conduct, would have a limited impact on consumer welfare. In addition, the OFT considers that pursuing this investigation would not be likely to further its strategic objectives compared with other work it might carry out.

Further detail about the OFT’s prioritisation principles can be found here http://www.oft.gov.uk/OFTwork/publications/publication-categories/corporate/general/oft953

Submission to MoJ consultation on the Draft Defamation Bill

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This entry was posted in defamation, freedom of expression, human rights, media law, public interest and tagged , , , . Bookmark the permalink.

One Response to OFT closes investigation into whether companies using threats of defamation action “to quell legitimate criticism online”

  1. Pingback: Defamation: OFT closes investigation into whether companies using threats of defamation action “to quell legitimate criticism online” [updated] « Inforrm's Blog

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